CEDA Board of Directors appointed an ad-hoc task force in 2010 to develop an agency wide Transformation Plan. The Board task force’s charge was to address the fiscal and service delivery challenges facing the agency. At the October 18, 2011 CEDA Board of Directors meeting, the 2-year plan was adopted. The new CEDA service delivery model is for suburban Cook County only. Service delivery in the city of Chicago is unchanged.
During the summer of 2011, CEDA conducted a county-wide Community Needs Assessment to 3,265 residents. The new service delivery models are consistent with the 2011 Community Needs Assessment (CNA) results. A copy of the 2011 CEDA Community Needs Assessment is posted on the CEDA website: www.cedaorg.net.
CEDA’s long-term capacity will increase due to repurposing CEDA properties to maximize the overall number of clients served. The new plan will expand considerably CEDA’s service delivery countywide footprint as we add partner locations to our program specialists' worksites.
I am available to answer any questions and to further discuss how we can continue to work together to benefit struggling families throughout all of Cook County Illinois.
Sincerely,
Patricia Doherty-Wildner
President/CEO
2 comments:
Hello
My name is Darlene. I recently visited the Northwest office looking for assistance with my utilities. I completed the application and paid the $75.00 good faith payment. Later, I found that since I had moved, my payment was returned to CEDA. I was informed that my COMED account was closed, because I relocated; I received the notice Saturday, June 23. I contacted CEDA today trying to resolve the issue and I was told to visit the downtown location. I was told the corporate office in downtown Chicago area would file an appeal on behalf of my application.
I went to the office today. The gentlemen that I visit with told me that the program was closed and my application could not be reprocessed. I was unaware that relocating would automatically deny my application-funds, due to a new account number being generated. I asked the gentleman (Nathaniel or Nathan) for a pamphlet or brochure that stated these facts. I did not get a response, and then I asked Nathan for the booklet named "Your Rights". Nathan then stated that CEDA no longer give applicants this booklet. Nathan then proceeded to look for his manager Shai Newab, Nathan stated Mr. Newab should have a copy of the booklet for my viewing. Long of short, Mr. Newab was at lunch.
Nathan and I chatted back and forth regarding my application being denied and the lack of knowledgeable or lack of contacting me by phone. My information is correct on my application.
While speaking with Nathan, the employee sitting next to Nathan being to sing loudly as if I was irritating him. He sung GLORY, GLORY, GLORY. I did not understand his actions; I was simply trying to receive some help with my utilities. I said thank you to Nathan and proceed to the front desk. I asked the ladies at the front desk if she knew what time the manager (Mr. Newab) would return. She too acted as if I irritated her. She stated, she had no knowledge as to when the manger would return. Before she referred me to Nathan, she also stated that the call center did not give me the correct advice. Unbelievable, trying to receive some assistance with my utilities ended in no assistances at all.
Keep in mind, all my information was presented correctly. I moved 2 weeks after turning my application into CEDA.
Thanks for letting me vent.
I will forward to the Board of Directors (as soon as I find a GOOD email address
I can be reached at 312-375-0663
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